Order Questions
Can I Return/Exchange the Comic Binge and Sampler packs ?
The Comic Binge and Sampler packs are ** All Sales are Final**, we cannot accept any returns or exchanges. If you have any additional questions regarding your Comic Binge or Sampler pack, please contact customer service at help@superherostuff.com.
Return/Exchange Info
You can return any item as long as it has not been worn or washed. Body jewelry must be unopened, and swimwear/underwear/cami-panty sets must still contain the hygiene stickers and be in new condition. Please send the items to the below address with ...
What is the difference between my Billing and Shipping addresses ?
Billing address : Is the address that you have on file with your card issuer or bank! It is very important to include the correct billing address on an order so that we can successfully process your payment. If your billing address is not entered ...
Can I use Multiple Promotional codes ?
If you are placing an order on our website and want to use for example a : Free Shipping code and a % off code. You can only enter in one code per transaction. However, if you are trying to place an order with a Promotional code and a Gift ...
I received the wrong order
If you received someone else’s order or the wrong order, please contact our customer service team for assistance. You can email us at help@superherostuff.com or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 4:30pm EST. Please do not ...
I received a damaged or defective item
If you received a damaged or defective item, please contact our customer service team for assistance. You can email us at help@superherostuff.com or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 5pm EST. Please do not ship back your ...
I received the incorrect item
If you received an incorrect item, please contact our customer service team for assistance. You can email us at help@superherostuff.com or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 5pm EST. Please do not ship back your item ...
I was charged a different amount then what was on the site (International Customers)
We charge in USD – United States Dollar – if you are seeing a charge that is slightly different than the amount that was on site when you submitted your order please contact your bank in regards to the currency exchange rate.
Why was I charged customs taxes?
Countries often apply taxes to merchandise purchased overseas. Not all parcels are pulled for this tax, and unfortunately we have no knowledge of which ones are. Because of this, we are unable to include this cost in the shipping fees. If you have ...
Why is my package being returned?
If you followed your tracking and your package is being returned to us, there could be several reasons why : Invalid address Missing apartment/suite number Recipient unavailable to accept delivery Package severely damaged in transit Recipient ...
Why is my order flagged?
Don't Panic!! Your order can be flagged for a number of reasons (out of stock items, address errors, PAYPAL e-checks or billing issues.) In this situation the best thing to do is to Contact Customer Service by e-mail at help@superherostuff.com or by ...
Can I change my address?
If your order status is currently "waiting approval", please contact our customer service team at our help hotline. We may still be able to make changes before being processed. Orders with the status of "sent to warehouse", or orders that have ...
Popular Articles
Do you ship to my Country?
We do ship all over the globe! So, to find this information you can just add the items to the cart and select your country before even checking out.This will pull up all of the shipping information and the cost ! If in a rare occasion your country ...
Return/Exchange Info
You can return any item as long as it has not been worn or washed. Body jewelry must be unopened, and swimwear/underwear/cami-panty sets must still contain the hygiene stickers and be in new condition. Please send the items to the below address with ...
Can I change my address?
If your order status is currently "waiting approval", please contact our customer service team at our help hotline. We may still be able to make changes before being processed. Orders with the status of "sent to warehouse", or orders that have ...
Why is my package being returned?
If you followed your tracking and your package is being returned to us, there could be several reasons why : Invalid address Missing apartment/suite number Recipient unavailable to accept delivery Package severely damaged in transit Recipient ...
Why is my tracking number not working ?
Your tracking number may not be working for a few reasons : - If you just placed your order and were e-mailed a tracking number, your tracking information will not be active for 12-24 hours! - If you selected the budget shipping option, please make ...