I received a damaged or defective item

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• I received the incorrect item

  If you received an incorrect item, please contact our customer service team for assistance. You can email us at help@superherostuff.com or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 5pm EST. Please do not ship back your item ...

• I received the wrong order

  If you received someone else’s order or the wrong order, please contact our customer service team for assistance. You can email us at help@superherostuff.com or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 4:30pm EST. Please do not ...

• Can I backorder an out of stock item?

  If you are interested in an item or size that is listed as ON ORDER we can most likely backorder that for you! Please inquire with our Customer Service team at help@superherostuff.com for more information. If an item is listed as "out of stock" or ...

• I have an item to return from a convention

  We accept return and exchanges purchased from the comic conventions:  For returns: Please include a copy of your receipt along with your contact information. We will need to contact you for your credit card details to be able to issue you a refund. ...

• Underwear & Body Jewelry Policy

  You can return any item as long as it has not been worn or washed. Body jewelry must be unopened, and swimwear/underwear/cami sets must still contain the hygiene stickers and be in brand new condition. If you have any questions about size or fit, ...