Why was I charged customs taxes?
Countries often apply taxes to merchandise purchased overseas. Not all parcels are pulled for this tax, and unfortunately we have no knowledge of which ones are. Because of this, we are unable to include this cost in the shipping fees. If you have any questions regarding this fee, please contact your postal service for additional information.
I was charged a different amount then what was on the site (International Customers)
We charge in USD – United States Dollar – if you are seeing a charge that is slightly different than the amount that was on site when you submitted your order please contact your bank in regards to the currency exchange rate.
Why is my package being returned?
If you followed your tracking and your package is being returned to us, there could be several reasons why : Invalid address Missing apartment/suite number Recipient unavailable to accept delivery Package severely damaged in transit Recipient ...
International Holiday Schedule
As we get closer to the holidays we want to make sure that all of our International Customers are choosing the best shipping options to get your item(s)by Dec 23rd. Right now we are recommending that International customers get USPS Priority Mail ...
First Class International delivery times
First Class International is the slowest and cheapest method of shipping internationally, and does not offer tracking information. Below are delivery estimates by region. Europe United Kingdom & Ireland: 3-5 weeks Western Europe: 3-6 weeks ...