I received the wrong order
If you received someone else’s order or the wrong order, please contact our customer service team for assistance. You can email us at firstname.lastname@example.org or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 4:30pm EST. Please do not ...
I don’t have my order receipt how can I do a return?
You can still do a return or exchange with us if you do not have your order receipt (packing list) that came in your package. You will need to include this information in the package with the item(s) you are returning: -Order Number -Contact ...
What is the difference between my Billing and Shipping addresses ?
Billing address : Is the address that you have on file with your card issuer or bank! It is very important to include the correct billing address on an order so that we can successfully process your payment. If your billing address is not entered ...
Can I use Multiple Promotional codes ?
If you are placing an order on our website and want to use for example a : Free Shipping code and a % off code. You can only enter in one code per transaction. However, if you are trying to place an order with a Promotional code and a Gift ...
I was charged a different amount then what was on the site (International Customers)
We charge in USD – United States Dollar – if you are seeing a charge that is slightly different than the amount that was on site when you submitted your order please contact your bank in regards to the currency exchange rate.