Why is my package being returned?

Why is my package being returned?

If you followed your tracking and your package is being returned to us, there could be several reasons why : 
  • Invalid address
  • Missing apartment/suite number
  • Recipient unavailable to accept delivery
  • Package severely damaged in transit
  • Recipient unavailable or unwilling to pay duties/taxes
  • Unclaimed- Notice Left 
Please let us know if your package is re-routed back to us and we can provide you with some options to resolve this ! 

Email:  help@superherostuff.com
Help Hotline:  201-984-HERO (201-984-4376)
    • Related Articles

    • Factory Second Mystery Shirt Return Policy

      The Factory Second Mystery Shirts are limited quantities and cannot be returned or exchanged. **ALL SALES FINAL**  If you need any additional information, please contact our customer service team: help@superherostuff.com or 866.787.4376 Monday - ...
    • I don’t have my order receipt how can I do a return?

      You can still do a return or exchange with us if you do not have your order receipt (packing list) that came in your package. You will need to include this information in the package with the item(s) you are returning: -Order Number -Contact ...
    • Do you deliver on Saturday?

      At this time we do not offer Saturday deliveries. We suggest that if you need your item(s) on the weekend that you choose an option that will allow your package to be delivered on that Friday !  For example: If you are placing your order on Tuesday ...