SuperHeroStuff | Policies | Knowledge Base

Policies
Do I need an RMA for a return?
You do not need an RMA for a return with us. You need your original receipt (packing list) that was included in with your merchandise or your order number: You can return any item as long as it has not been worn or washed. Body jewelry must be ...
I don’t have my order receipt how can I do a return?
You can still do a return or exchange with us if you do not have your order receipt (packing list) that came in your package. You will need to include this information in the package with the item(s) you are returning: -Order Number -Contact ...
Factory Second Mystery Shirt Return Policy
The Factory Second Mystery Shirts are limited quantities and cannot be returned or exchanged. **ALL SALES FINAL** If you need any additional information, please contact our customer service team: help@superherostuff.com or 866.787.4376 Monday - ...
I have an item to return from a convention
We accept return and exchanges purchased from the comic conventions: For returns: Please include a copy of your receipt along with your contact information. We will need to contact you for your credit card details to be able to issue you a refund. ...
Underwear & Body Jewelry Policy
You can return any item as long as it has not been worn or washed. Body jewelry must be unopened, and swimwear/underwear/cami sets must still contain the hygiene stickers and be in brand new condition. If you have any questions about size or fit, ...

Popular Articles
Do you ship to my Country?
We do ship all over the globe! So, to find this information you can just add the items to the cart and select your country before even checking out.This will pull up all of the shipping information and the cost ! If in a rare occasion your country ...
Can I change my address?
If your order status is currently "waiting approval", please contact our customer service team at our help hotline. We may still be able to make changes before being processed. Orders with the status of "sent to warehouse", or orders that have ...
Return/Exchange Info
You can return any item as long as it has not been worn or washed. Body jewelry must be unopened, and swimwear/underwear/cami-panty sets must still contain the hygiene stickers and be in new condition. Please send the items to the below address with ...
Why is my package being returned?
If you followed your tracking and your package is being returned to us, there could be several reasons why : Invalid address Missing apartment/suite number Recipient unavailable to accept delivery Package severely damaged in transit Recipient ...
Why is my tracking number not working ?
Your tracking number may not be working for a few reasons : - If you just placed your order and were e-mailed a tracking number, your tracking information will not be active for 12-24 hours! - If you selected the budget shipping option, please make ...

Policies