How can I purchase a gift card?
We do offer gift certificates! Follow the link below to view our gift card options:http://www.superherostuff.com/superhero_gift_certificates.htmlYou would just add the Gift Certificate to your cart and continue to Checkout ! If you would like this Gift Certificate e-mailed to you instead of shipped, please indicate this in the special instructions so we can process this correctly for you !
Why is my credit card being declined?
If your card is being "declined" during your purchase, this message is coming directly from your bank or card provider when we try to capture payment. When the payment processing company declines a transaction on behalf of your bank or card issuer, ...
Is the Hero Box a subscription?
Currently we do not have a subscription service for Hero Boxes. It is a one-time purchase. No strings attached! You can order the character boxes as often as you like, they ship out within 1-3 business days from the purchase date. This box does not ...
Can I use Multiple Promotional codes ?
If you are placing an order on our website and want to use for example a : Free Shipping code and a % off code. You can only enter in one code per transaction. However, if you are trying to place an order with a Promotional code and a Gift ...
What is the difference between my Billing and Shipping addresses ?
Billing address : Is the address that you have on file with your card issuer or bank! It is very important to include the correct billing address on an order so that we can successfully process your payment. If your billing address is not entered ...
Is there a kid’s version of the Hero Box?
At this time we do not have a kid’s Hero Box. But most of the boxes we have can include a children’s sized shirt if you would like to purchase one! Here is what you would need to do: Email our customer service team at firstname.lastname@example.org with ...