Why is my credit card being declined?
If your card is being "declined" during your purchase, this message is coming directly from your bank or card provider when we try to capture payment.
When the payment processing company declines a transaction on behalf of your bank or card issuer, we recommend contacting your bank or card issuer to find out the specific reason your card was declined. We are not given the specific reason that this may happen but here are some common reasons:
Not enough funds for the purchase.
Your bank has aggressive fraud detection measures and is blocking the transaction.
Your bank or the payment processing company's network may be experiencing technical difficulties or be down for maintenance.
Mis-typed card information: card number, expiration date, security code
If you have contacted your bank or card issuer and the problem still persists, please contact customer service.
How can I purchase a gift card?
We do offer gift certificates! Follow the link below to view our gift card options: http://www.superherostuff.com/superhero_gift_certificates.html You would just add the Gift Certificate to your cart and continue to Checkout ! If you would like this ...
What is the difference between my Billing and Shipping addresses ?
Billing address : Is the address that you have on file with your card issuer or bank! It is very important to include the correct billing address on an order so that we can successfully process your payment. If your billing address is not entered ...
I have an item to return from a convention
We accept return and exchanges purchased from the comic conventions: For returns: Please include a copy of your receipt along with your contact information. We will need to contact you for your credit card details to be able to issue you a refund. ...