Can I backorder an out of stock item?
If you are interested in an item or size that is listed as ON ORDER we can most likely backorder that for you! Please inquire with our Customer Service team at firstname.lastname@example.org for more information. If an item is listed as "out of stock" or "sold out" that will not be eligible. Sorry!
I received the incorrect item
If you received an incorrect item, please contact our customer service team for assistance. You can email us at email@example.com or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 5pm EST. Please do not ship back your item ...
I received a damaged or defective item
If you received a damaged or defective item, please contact our customer service team for assistance. You can email us at firstname.lastname@example.org or call us at (201) 984-HERO (201-984-4376) Monday – Friday 8am – 5pm EST. Please do not ship back your ...
I have an item to return from a convention
We accept return and exchanges purchased from the comic conventions: For returns: Please include a copy of your receipt along with your contact information. We will need to contact you for your credit card details to be able to issue you a refund. ...
Why is my order flagged?
Don't Panic!! Your order can be flagged for a number of reasons (out of stock items, address errors, PAYPAL e-checks or billing issues.) In this situation the best thing to do is to Contact Customer Service by e-mail at email@example.com or by ...
Underwear & Body Jewelry Policy
You can return any item as long as it has not been worn or washed. Body jewelry must be unopened, and swimwear/underwear/cami sets must still contain the hygiene stickers and be in brand new condition. If you have any questions about size or fit, ...