Support Center

Questions about my Order

  • Can I change my address?

    If your order status is currently "waiting approval", please contact our customer service team at our help hot...

    Sep 12, 2013 04:07PM EDT
  • Why is my order flagged ?

    Don't Panic !! Your order can be flagged for a number of reasons (out of stock items, address errors, PAYPA...

    Feb 17, 2017 04:40PM EST
  • Can I change my order?

    If your order status is currently "waiting approval", please contact our customer service team at our help hot...

    Feb 17, 2017 04:40PM EST
  • Why is my package being returned?

    If you followed your tracking and your package is being returned to us, there could be several reasons why : ...

    Feb 17, 2017 04:40PM EST
  • Why was I charged customs taxes?

    Countries often apply taxes to merchandise purchased overseas. Not all parcels are pulled for this tax, and un...

    Feb 17, 2017 04:41PM EST
  • I was charged a different amount then what was on the site (Internatio...

    We charge in USD – United States Dollar – if you are seeing a charge that is slightly different than the amoun...

    Feb 17, 2017 04:41PM EST
  • I received the incorrect item

    If you received an incorrect item, please contact our customer service team for assistance. You can email us a...

    Feb 17, 2017 04:42PM EST
  • I received a damaged or defective item

    If you received a damaged or defective item, please contact our customer service team for assistance. You can ...

    Feb 17, 2017 04:03PM EST
  • I received the wrong order

    If you received someone else’s order or the wrong order, please contact our customer service team for assistan...

    Feb 17, 2017 04:03PM EST

Contact Us

  • Call Us: 866-787-4376
help@superherostuff.com
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