- We cannot accept returns/exchanges on individual items from the Hero Box unless it regards the sizing of your shirt. If you are looking to do an exchange for the size of your item, please follow the return instructions listed below ( we cannot accept exchanges for different designs).
- If you are looking to receive a refund, all contents must be sent back to us from the Hero Box, please follow the below instructions.
You can return any item as long as it has not been worn or washed. Body jewelry must be unopened, and swimwear/underwear/cami-panty sets must still contain the hygiene stickers and be in new condition. Please send the items to the below address with a note stating whether you would like a refund or an exchange (remember to include details of what you would like in the exchange AS WELL AS YOUR RETURN ADDRESS) and your order number. Customers outside of the USA & Canada may require a standard shipping cost for return. Once we receive the return we can process it accordingly.
- Please note your current contact information so you can be notified if there are any additional fees. Please do not include any CASH, CHECKS, or MONEY ORDERS.
- Please include the original packing slip or confirmation e-mail with your exchange/return information, we do not require RMA #'s to return items.
- On your packing slip you will find our return address sticker, note this is not a pre-paid postage label, you are required to pay the return shipping cost.
5-B Dutch Court
Sinking Spring, PA 19608