Support Center

Why is my Watch not working ?

Last Updated: Oct 19, 2015 03:44PM EDT
When you receive your watch, it may not be working for you right away. This is because there is a small plastic spacer that is attached to the dial of your watch. (This dial is located on the side of the watch) Once you remove the plastic spacer,  you can set your time, and then push the dial back in. The watch will automatically start to work for you ! 

If your watch starts to malfunction, please refer to the product warranty that was included in the box/packaging for you item. 

If you are experiencing further difficulty or need a copy of the warranty information, please contact customer service at our help line at 866-787-4376 or 


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  • USA Customers:
    201-984-HERO (201-984-4376)
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