Support Center

Why is my credit card being declined?

Last Updated: Sep 05, 2014 03:30PM EDT

If your card is being "declined" during your purchase, this message is coming directly from your bank or card provider when we try to capture payment.

When the payment processing company declines a transaction on behalf of your bank or card issuer, we recommend contacting your bank or card issuer to find out the specific reason your card was declined. We are not given the specific reason that this may happen but here are some common reasons: 

Not enough funds for the purchase.

Your bank has aggressive fraud detection measures and is blocking the transaction.

Your bank or the payment processing company's network may be experiencing technical difficulties or be down for maintenance. 

Mis-typed card information: card number, expiration date, security code 

If you have contacted your bank or card issuer and the problem still persists, please contact customer service. 

Contact Us

  • USA Customers:
    201-984-HERO (201-984-4376)
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